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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Greg Gagnon

March 14, 2023

5  out of  5 rating by Greg Gagnon
"Ashley and Carleigh are both super helpful and kind, very happy to have them as my insurance agents!"

Tanya Webster-Durham

March 14, 2023

5  out of  5 rating by Tanya Webster-Durham
"My new agent Helen was amazing. She was friendly, knowledgeable, courteous and made me feel as though she was truly looking out for me. I had to find new car insurance because the company I'd dealt with for 15 years did not have my best interest in mind. I called State Farm in the morning and by the afternoon I'd become a new customer. Thank you Helen for your help!"

Lee Whittaker

March 9, 2023

5  out of  5 rating by Lee Whittaker
"My experience today was handled very professionally very accurate straight to the point at a expedient timely manner thank you for your services"

Ben King

March 6, 2023

5  out of  5 rating by Ben King
"Super helpful and convenient. Called and moved all my policies very easily."

Waqas Khan

March 3, 2023

5  out of  5 rating by Waqas Khan
"Great customer service with the most apt knowledge. Highly recommended!"

Alyssa Brangi

March 3, 2023

5  out of  5 rating by Alyssa Brangi
"Very helpful and friendly!"

Alisse Land

March 1, 2023

5  out of  5 rating by Alisse Land
"Hands down absolutely the best location in Charlotte. Cathy is amazing & goes over & beyond for her customers. Very easy to work with & she is very quick with responses. Cathy makes you feel at ease & comfortable from the end to the beginning. Very thankful for her & the team!"

Omer Omer

March 1, 2023

5  out of  5 rating by Omer Omer
"Positive experience, and best prices"

Taylorrose Tracy

February 23, 2023

5  out of  5 rating by Taylorrose Tracy
"Helen is wonderful! Very welcoming and accommodating, this is a great local option if you are in the area."

Lindsay Wood

February 23, 2023

5  out of  5 rating by Lindsay Wood
"All of the staff were extremely nice and went above and beyond to assist me. In particular, Carleigh really went out of her way to make sure my needs were met, and had a smile on her face the entire time. I will definitely be returning to this location!"

Allison Robinson

February 21, 2023

5  out of  5 rating by Allison Robinson
"Helen was very helpful! I called to make a payment."

Taylor Moore

February 21, 2023

5  out of  5 rating by Taylor Moore
"Carleigh was so wonderful! She answered all of my questions and was extremely patient with me. 10/10 customer service!"

Emily Rea

February 9, 2023

5  out of  5 rating by Emily Rea
"Love love loved my experience with Carleigh! Super phenomenal work and extremely friendly!"

Derrick Fields

January 30, 2023

5  out of  5 rating by Derrick Fields
"Get quotes and follow up! I appreciate the great customer service."

Chris hiatt

January 27, 2023

5  out of  5 rating by Chris hiatt
"I’ve been a State Farm customer for over a year now and have nothing but positive things to say about this agency. Helen has been extremely helpful and is always responsive no matter what question I throw her way. They are really on your side!"

Katie Fisher

January 26, 2023

5  out of  5 rating by Katie Fisher
"Carleigh was very helpful with answering any questions that I had and made the process super easy!"

Lenny Wright

January 25, 2023

5  out of  5 rating by Lenny Wright
"As the economy shifts into uncertainty it was time for changes in our insurance arrangements for both home and auto. Helen Fagert was our State Farm Representative. She provided one of the best customer care interactions I have ever experienced with any company. Helen was knowledgeable of her industry, professional, and personable. I was pleasantly shocked at how competitive State Farm has become against other competitors. As long as Ashley King State Farm in NC continues retaining high caliber agents..the five stars will keep coming. Thank you Helen."

Chris Joson

January 25, 2023

5  out of  5 rating by Chris Joson
"Update: I just recently switched to State Farm for Auto Insurance and would like to thank Carleigh for all her help. She promptly made a follow-up and walked me thru the options very well. Transitioning was a snap. It’s been consistently a delight working with their associates👍 ————- Brittany has been tremendously helpful and was prompt with my inquiries and requests! It was a great experience doing business with her. Would definitely recommend!"

Saydi Membreno

January 20, 2023

5  out of  5 rating by Saydi Membreno
"Helen helped me through the process of getting a life policy today. I have to say she was very helpful and informative. She answered all of my questions."

Rebecca Duncan

January 18, 2023

5  out of  5 rating by Rebecca Duncan
"Helen at this State Farm office was knowledgeable and professional! She was able to help me find a great insurance plan and helped me transition smoothly to using State Farm!"


January 17, 2023

5  out of  5 rating by Juan
"Helen was a great help and made the process so easy! Will be going back for any more needs"

Chet West

January 17, 2023

5  out of  5 rating by Chet West
"Helen helped me review existing policies and compare to State Farm offerings. It came in much cheaper. And she explained things very well to us, answering all of our questions. The staff was great and the office is a friendly environment."

Darren Simms

January 17, 2023

5  out of  5 rating by Darren Simms
"I just wanted to take a moment to express my sincere appreciation for the wonderful customer service from Cathy at State Farm. Her ability to answer questions and service needs are vital to meet my needs and she has exemplified that through her professionalism and character. Thank you for always assisting me during my time of need. Blessings!"

Andrea Brown

January 16, 2023

5  out of  5 rating by Andrea Brown
"Helen provided excellent customer service. She took her time and explained all my options. With her help I found an insurance policy that is best for me. I am definitely going to recommend her to all of my friends!!!"

ZtN Kam

January 13, 2023

5  out of  5 rating by ZtN Kam